As employees are hired, they need to understand the exact work process to ensure they maintain the quality of their employers’ service or products.
Policies are used as a guide for reaching organizational aims and outline the steps that employees are to follow when creating a product or rendering a service.
This delivers consistency in practice and ensures the quality of products and services is maintained.
Policies Define Expectations
Every employee comes to work with the hope of doing a good job.
The management has the responsibility of setting expectations for performance and productivity.
Polices describe the expectation of the organization as well as its approach to handling work processes.
Serves As A Training Tool
Organizations invest in employee training for a reason. Training employees prepares them to perform job tasks.
They write policy (เขียน นโยบาย, which is the term in Thai) as part of employee training to maintain consistency in practice and ensure expectations are reached.
Includes Worker Experience
Policies are written from the experience of previous job task performers and from the records of work methods employed by experienced employees who write report (รับ เขียน รายงาน, which is the term in Thai) of how they performed a task.
It is necessary to regularly review these procedures, updating them to include experienced gathered and best approaches to ensure the quality of products and services is maintained.
A well-written policy can serve as training tool for employees and used as a reminder of approach steps and expectations.
With policies that ensure procedures are followed, consistency in practice for work procedure is achieved.
Achieving consistency ensures that successful procedures are maintained and that procedures are followed.
Skipping steps result in an inconsistent process that creates disparities in the quality of product or service.